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Privacy Policy (Tiles And More)

Version: 1.0

Tiles And More (“we”, “us”, “our”) is committed to protecting your personal data and being transparent about how we collect and use it.

1) Who we are (Data Controller)

Tiles And More

Unit A12 Aerodrome Studios, 2–8 Airfield Way, BH23 3TS, Christchurch, United Kingdom

Phone: 01202 798134

Email: info@tilesandmore.co.uk

Website: www.tilesandmore.co.uk

For data protection queries, contact us using the details above.

2) What this policy covers

This policy explains how we handle personal data when you:

  • visit our website

  • purchase products online or in-store

  • enquire with us (phone/email/forms)

  • request quotes, samples, delivery, site visits, or trade accounts

  • interact with us on social media (where applicable)

3) Personal data we collect

Depending on how you interact with us, we may collect:

A. Identity & contact data

  • Name, billing/delivery address, email address, phone number

  • Company name, role/job title (for trade accounts)

B. Order & transaction data

  • Products purchased, quantities, prices, delivery details

  • Returns, refunds, warranty/complaint information

    (Payment card details are not usually stored by us; they are handled by secure payment providers—see section 7.)

C. Communications data

  • Enquiries, quote requests, messages, call notes, email history

D. Technical & usage data (website)

  • IP address, device/browser type, pages visited, referring pages, approximate location

  • Cookie and similar tracking data (see section 6)

E. Marketing preferences

  • Whether you’ve opted in/out of marketing and your communication preferences

4) How we collect your data

We collect personal data when you:

  • place an order or create an account

  • submit website forms (e.g., contact/trade forms)

  • request a quote or advice

  • contact us by phone/email/social channels

  • browse our website (via cookies/analytics)

5) Why we use your data (and our lawful bases)

UK GDPR requires a lawful basis. We use your data for:

A. To provide products/services (Contract)

  • process orders, deliveries, returns, refunds

  • manage your account (including trade accounts)

  • provide customer support and advice

B. To comply with legal obligations (Legal obligation)

  • accounting, tax, fraud prevention

  • responding to lawful requests from authorities

C. To run and improve our business (Legitimate interests)

  • maintaining records of enquiries/quotes and customer service history

  • improving our website, products, and services

  • preventing fraud and protecting our business

D. Marketing (Consent or Legitimate interests, depending on context)

  • sending offers, updates, or product information (see section 6)

Where we rely on consent, you can withdraw it at any time.

6) Marketing and cookies

Marketing

We may contact you about offers and updates:

  • Email/SMS: where you have opted in, or where permitted under “soft opt-in” rules (e.g., existing customers offered similar products), with a clear unsubscribe option.

  • Post/phone: only where permitted and respecting your preferences.

You can opt out any time via the unsubscribe link or by emailing info@tilesandmore.co.uk.

Cookies & analytics

Our website may use cookies and similar technologies to:

  • make the site work properly (essential cookies)

  • remember preferences

  • understand how visitors use the site (analytics)

  • measure marketing effectiveness (where enabled)

You can manage cookies through your browser settings and (where provided) our cookie banner/preferences tool. If you use non-essential cookies, we will only set them where required by law (typically by consent).

7) Who we share your data with

We may share personal data with trusted third parties only as necessary, such as:

  • Payment providers (to take payments securely)

  • Delivery/courier services (to deliver goods)

  • IT/hosting and e-commerce platforms (e.g., systems used to run our website, sales, and customer records—such as ERP/CRM tools)

  • Professional advisers (accountants, insurers, legal advisers)

  • Authorities where required by law

We require processors to protect your data and only use it for the services they provide to us.

8) International transfers

Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (for example, UK adequacy regulations or approved contractual clauses) to protect your data.

9) How we keep your data secure

We use appropriate technical and organisational measures designed to protect personal data, including access controls and secure systems. No method of transmission or storage is 100% secure, but we work to protect your information.

10) How long we keep your data

We keep personal data only as long as necessary for the purposes set out in this policy, including:

  • fulfilling orders and providing support

  • legal, accounting, and tax requirements (typically several years)

  • resolving disputes and enforcing agreements

Retention periods vary depending on the type of data and our legal obligations.

11) Your data protection rights

You have rights under UK GDPR, including:

  • Access (request a copy of your data)

  • Rectification (correct inaccurate data)

  • Erasure (delete data in certain circumstances)

  • Restriction (limit processing in certain circumstances)

  • Objection (to processing based on legitimate interests or direct marketing)

  • Data portability (receive data in a usable format in certain cases)

  • Withdraw consent (where processing is based on consent)

To exercise rights, email info@tilesandmore.co.uk. We may need to verify your identity.

12) Complaints

If you’re unhappy with how we handle your data, please contact us first and we’ll do our best to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO) (the UK data protection regulator). You can find details on the ICO website.

13) Links to other websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

14) Changes to this policy

We may update this policy from time to time. We’ll post the latest version on our website and update the “Effective date” above.

If you tell me which tools you definitely use on the website (e.g., Google Analytics, Meta Pixel, Mailchimp, Stripe/PayPal, specific couriers), I’ll tighten section 6–8 so it matches your exact setup (and stays compliant).