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Tiles And More Ltd Terms & Conditions

Updated 09/10/25

Terms and Conditions

THESE TERMS AND CONDITIONS APPLY TO YOUR USE OF THIS WEBSITE AND ANY PURCHASE YOU MAKE, SO PLEASE TAKE TIME TO READ THEM. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS.

The Company

We are Tiles And More Ltd, a company registered in England which specialises in the sale and distribution of tiles and associated products.

Our business address is Unit A12, Aerodrome Studios, 2–8 Airfield Way, Christchurch, BH23 3TS, United Kingdom.

Telephone: 01202 798134

Email: info@tilesandmore.co.uk

Website: www.tilesandmore.co.uk

This site has been produced for our United Kingdom customers and we do not sell to customers located overseas via this website. If you are located overseas and wish to place an order, please contact us for further information.

Content

The contents of this site, including product prices, delivery charges, and product details, are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice.

Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.

Pricing

The prices payable for the items we offer for sale are clearly displayed on this site in pounds sterling and are inclusive of any excise duties and VAT payable unless otherwise stated. Prices do not include the costs of delivery, details of which are set out below.

Delivery

Tile and flooring deliveries will normally arrive on a pallet. Please be aware that this pallet is not returnable.

You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions, then we may charge you and you will be liable to pay us for all costs we incur. Once our transport company has collected your goods from our warehouse, if you wish to cancel your order, you would be liable for transportation return charges.

Costs & Timings

  • Delivery charges vary and will be discussed at the time of payment, although delivery is free for orders over £399 to most areas of mainland England and Wales.
  • Some of our products are ordered specially for you, so these items take longer — timings depend on the supplier.

Late Delivery

  • Tiles And More Ltd will not under any circumstances entertain any financial demands from the customer for late or incorrect delivery.
    We always recommend that you never book a tiler or other tradesperson until the goods have been delivered and inspected.

Returns and Refunds (In-Store Purchases)

If you wish to return any goods, we will offer you an exchange where possible or provide you with a full refund. Simply return the items within 60 days of collection from the store in their original condition together with a receipt as proof of purchase.

Please note that this gesture of goodwill does not apply to specially ordered items. Special order items are non-refundable and will be detailed on your receipt. Refunds are only offered on unopened full boxes of tiles and flooring in a resalable condition. Single tiles or planks are not refundable unless sold as samples. Proof of purchase is required when the refund is requested.

Due to the nature of adhesives and grouts and the effect storage and temperatures can have, these products are non refundable. In certain circumstances Tiles and More may offer a credit note for returned adhesives. However this is solely at the discretion of the showroom staff and would be made as a gesture of good will.

All refunds will be made via the original method of payment except cash amounts over £100 and payments originally made by cheque will be made via a head office cheque. Please allow 10 working days for a head office cheque to be processed.

We regret we are unable to exchange or compensate for any costs incurred once the tiles have been used in any way. Your use of the tiles or flooring implies that you have accepted them; therefore, before you commence tiling/fixing, please inspect all your tiles and/or flooring (in respect of quality, shade and condition) to ensure they are satisfactory/as expected when ordered. This should be done before sealing, cutting or fixing the tiles and/or flooring.

Resaleable Goods Refunds & Returns (Online Orders)

The below applies to goods outside of the fourteen working day cancellation policy outlined above.

  • If you have completed your tiling or flooring job and wish to return any resaleable goods, we will provide you with a refund. Please note that only full boxes of tiles will be refunded. Simply return the items within 60 days of receipt of goods in their original condition. Adhesive, grout and tools are non-refundable. Tiles And More Ltd reserves the right not to refund if the goods are deemed as not being in a resaleable condition. Any delivery charge will not be refunded.
  • Refunds will only be processed once the goods have arrived with us and we have inspected their condition and deemed them suitable for resale.
  • Any delivery charge from the original order will not be refunded.
  • Please note that once a refund is processed, it may take up to 14 days for the funds to appear back on your card. This is dependent on the card provider and is not under the influence of Tiles And More Ltd.
  • Any free gifts or products comprising an offer (e.g. 3 for 2) must also be returned.

Damaged/Incorrect Goods Refunds & Returns

All goods must be checked by the customer on receipt — this is imperative. No responsibility for damaged products, shortages or incorrect products can be accepted after 48 hours / two working days (Mon–Fri) of receipt of goods.

Where you purchase goods from us that are defective, we shall (at our option) repair or replace such goods or refund the price of such goods, provided that:

(a) you give us notice within 48 hours of your acceptance of the goods; and

(b) damage to the goods has not been caused by you.

Our entire liability to you shall be limited to the price you paid for the goods, and we shall not be responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out.

All damaged goods will be replaced on standard delivery at our cost.

Any free gifts or products comprising an offer (e.g. 3 for 2) must also be returned.

Checks Prior to Fitting

We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers, which may result in slight variations in size or colour.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we cannot accept responsibility after the tiles have been fixed.

Fixing the tiles to a substrate means that you have accepted the tiles in their present state, so no refunds or replacements will be offered.

Description of Goods

All images, descriptive material, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct but advise customers to seek technical advice from qualified sources prior to ordering products or carrying out any work.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it in whole or in part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost any content from this website for any purpose.

Technical Help

If you need further assistance with any of our products, please speak to a member of our team.

Data Protection

Tiles And More Ltd is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.

Tiles And More Ltd will use your personal information to inform you of offers, news and new catalogues, and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.